@inproceedings{MergelKattelLemberetal.2018,
  author    = {Ines Mergel and Rainer Kattel and Veiko Lember and Keegan McBride},
  title     = {Citizen-oriented digital transformation in the public sector},
  series = {Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, dg.o 2018, Delft, The Netherlands, May 30 - June 01, 2018},
  editor    = {Anneke Zuiderwijk and Charles C. Hinnant},
  publisher = {ACM Press},
  address   = {New York},
  isbn      = {978-1-4503-6526-0},
  year      = {2018},
  abstract  = {.},
  language  = {en}
}