@incollection{Mergel2017,
  author    = {Ines Mergel},
  title     = {Social Media Communication Modes in Government},
  series = {Routledge Handbook on Information Technology in Government},
  editor    = {Yu-Che Chen and Michael J. Ahn},
  publisher = {Routledge},
  address   = {New York},
  isbn      = {978-1-138-92567-0},
  pages     = {168 -- 179},
  year      = {2017},
  abstract  = {.},
  language  = {en}
}