TY - CHAP U1 - Buchbeitrag A1 - Mergel, Ines ED - Chen, Yu-Che ED - Ahn, Michael J. T1 - Social Media Communication Modes in Government T2 - Routledge Handbook on Information Technology in Government N2 - . Y1 - 2017 SN - 978-1-138-92567-0 SB - 978-1-138-92567-0 SP - 168 EP - 179 PB - Routledge CY - New York ER -