@book{OPUS4-497,
  title     = {Aufbau eines Monitoringsystems \"Effizienz und Effektivit{\"a}t\" Berliner B{\"u}rger{\"a}mter},
  editor    = {Helmut Klages},
  publisher = {Deutsches Forschungsinstitut f{\"u}r {\"o}ffentliche Verwaltung},
  address   = {Speyer},
  isbn      = {978-3-932112-82-9},
  url       = {https://nbn-resolving.org/urn:nbn:de:101:1-20080827188},
  pages     = {582},
  year      = {2006},
  abstract  = {-},
  language  = {de}
}