@book{Muehlenkamp2004, author = {Holger M{\"u}hlenkamp}, title = {Zur Ermittlung der Qualit{\"a}t f{\"u}r Bibliotheksdienstleistungen}, publisher = {Dinges \& Frick}, address = {Wiesbaden}, isbn = {3-934997-09-0}, pages = {111}, year = {2004}, abstract = {.}, language = {de} }