@misc{Knorr2018, author = {Andreas Knorr}, title = {Big data, customer relationship management and revenue management in the airline industry: what future role for frequent flyer programs?}, institution = {Lehrstuhl f{\"u}r Volkswirtschaftslehre, insbesondere Wirtschafts- und Verkehrspolitik (Univ.-Prof. Dr. Dr. h.c. Andreas Knorr)}, type = {publiclecture}, year = {2018}, }