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On the way to the customer

  • The notices of Deutsche Rentenversicherung are changing their face. In order to ensure that everybody insured as well as pensioners can better understand the decisions of Deutsche Rentenversicherung, the notices are becoming more comprehensible, clearer and more personal. The poster presentation describes the journey of an interdisciplinary team of Deutsche Rentenversicherung and the most important milestones along the way.

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Metadaten
Author:Heiko Fiedler-Rauer, Burkhard Margies
URN:urn:nbn:de:0246-opus4-55336
Subtitle (English):German pension insurance is arranging its notices more personally, more comprehensible and shorter.
Document Type:Public lecture
Language:English
Year of Completion:2021
Date of first Publication:2021/03/11
Publishing Institution:Deutsches Forschungsinstitut für öffentliche Verwaltung
Contributing Corporation:Bundesministerium der Justiz und für Verbraucherschutz
Release Date:2022/01/31
Tag:Amtsdeutsch; Bescheide; Deutsche Rentenversicherung; Rentenbescheid; Verwaltungssprache
Access Rights:Frei zugänglich
Documents of the German Research Institute for Public Administration (FÖV):Vorträge auf Fachkongressen
Licence (German):License LogoUrheberrechtlich geschützt