Citizen’s Trust in Public Administration in Times of Crisis – Evidence from the COVID-19 Pandemic - Administrative Behavior in Times of Crisis
- Each crisis is dreadful in its own special way, and so is the COVID-19 pandemic. Beyond its lethal nature and truly global spread, one of its characteristics lies within the detachment of cause and effect. The cause, i.e. SARS-CoV-2, can clearly be attributed to health issues, though the COVID-19 pandemic challenges entire public administration (PA) systems well beyond the health sector. Both the lockdown as executed and the first careful exit-steps in their entire complexity increase scope and scale of PA’s tasks and responsibilities, challenging not only health authorities, but all parts of the administrative system, from security administration to public service delivery, with the entire world remaining in very turbulent water. Thus, the question arises how the PA should react to ensure high performance in times of crisis. Our findings underpin the relevance of trust in public administration (or “the government” in general), notably in times of crisis: the higher trust levels are, the more likely compliance of citizens and successful networking with non-state actors is. Even in the absence of many trust generating factors, trust levels are increasing in the current COVID-19 pandemic.
Author: | Rahel M. Schomaker, Moritz Kappler, Michael W. Bauer |
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ISBN: | 978-2-931003-02-2 |
Parent Title (English): | Good Public Governance in a Global Pandemic |
Publisher: | IIAS |
Place of publication: | Brussels |
Editor: | Paul Joyce, Fabienne Maron, Purshottama Sivanarain Reddy |
Document Type: | Part of a Book |
Language: | English |
Year of Completion: | 2020 |
Publishing Institution: | Deutsche Universität für Verwaltungswissenschaften |
Publishing Institution: | Deutsches Forschungsinstitut für öffentliche Verwaltung |
Contributing Corporation: | International Institute for Administrative Sciences |
Release Date: | 2021/01/18 |
Reviewed Document?: | Ja |
First Page: | 45 |
Last Page: | 55 |
Documents ordered by chairs: | Lehrstuhl für vergleichende Verwaltungswissenschaft und Policy-Analyse (Univ.-Prof. Dr. Michael Bauer) |
Licence (German): | Urheberrechtlich geschützt |