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Impact of Quality Assessment on Organizational Transformation of Universities

  • Research question For the past decades, significant changes have been observed in Higher Education policy across Europe affecting the role and organizational culture of Higher Education Institutions (HEIs). This resulted in a change of relationships and responsibilities among academics and university managers. The purpose of the research is to study organizational transformation of universities, examine similarities and differences of organizational „archetypes“ of universities, describe and compare internal quality assessment at universities and determine its impact on organizational development. The research will also explore how current university governance models ensure university autonomy and academic freedom and put forward the interests of key stakeholders. The main research question is: What is the impact of internal quality assessment on organizational transformation of university? The study will provide a comparative analysis of cases studies at German and Georgian universities. Theoretical framework The research will look at the theoretical framework of constructing university as an organization and its implementation in practice describing the shift from state-centered governance to self-governance, autonomy and academic freedom. As part of the theoretical framework three main aspects regarding construction of organizations: identity, hierarchy and rationality will be taken into account. (Brunsson and Sahlin-Anderson, 2000, De Boer, Enders and Leisyte, 2007). While analyzing transformation in universities as in organizations, it is important to consider the concept of an ‘organizational saga,’ which is interpreted as „a collective understanding of unique accomplishment in a formally established group” (Clark, 1972, p. 178). The study will also take into account Clark’s triangle of coordination initiated in 1983 describing three modes of coordinating „or controlling behavior in academic institutions: state regulation; professional self-regulation, which Clark termed ‚the academic oligarchy;’ and market forces.” (Dill, 2007). The research will rely on EUA’s definition of “quality culture” as “referring to an organisational culture characterised by a cultural/psychological element on the one hand, and a structural/managerial element on the other.” (Loukkola & Zhang, 2010, p. 9). The literature offers wide interpretation of quality assurance, the project will mainly consider Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) that define standards and procedures for external and internal quality assurance. The study will also look to what extent quality culture as part of the organizational culture shares elements and values such as leadership, communication, participation and commitment. It will consider the extensive place of the role of communication in organizational transformation and in establishing effective organizational culture. Methods The study will offer a comparative analysis of university transformation in Germany and Georgia drawing on literature analysis on the topic, interviews with key actors in four selected case study higher education institutions as well as document analysis. Literature Review, theoretical framework and a first pilot case study results will be presented for the conference. Results In the study I will argue that there is a close interdependence between organizational transformation and quality assessment/quality culture. Internal quality assurance has a significant impact on development of conceptual framework and key aspects of a university as an organization.

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Author:Nino Kopaleishvili
Subtitle (English):Reimagining University's Organizational Culture
Document Type:Conference Proceeding
Date of Publication (online):2018/05/14
Publishing Institution:Deutsche Universität für Verwaltungswissenschaften
Release Date:2018/05/14
Tag:GfHf-Jahrestagung 2018
Documents ordered by chairs:Lehrstuhl für Hochschul- und Wissenschaftsmanagement (Univ.-Prof. Dr. Michael Hölscher)
Access Rights:Frei zugänglich
Licence (German):License LogoCreative Commons - Namensnennung-Nicht kommerziell-Keine Bearbeitung