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Theoretical and experimental findings on the role of trust and information in alternative service arrangements

  • While traditionally the provision of public services was monopolized by the gov-ernment, lately service delivery has been challenged, resulting in more coopera-tions between private enterprises and the public sector. We discuss theoretically and based on empirical evidence the role of trust in these arrangements and under which conditions information can help to overcome a “trust gap”, contributing to the success of these cooperation. Additionally, we develop and test an experimental design that allows us to show which factors influence the public opinion in favor of these service arrangements and public-private cooperations. Therewith our paper does not only contribute to the investigation of information and trust in PA, but provides some implication for policy makers and the public administration.

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Author:Rahel M. Schomaker, Michael W. Bauer
Parent Title (English):Alternative Service Delivery
Publisher:IIAS International Institute of Administrative Sciences
Place of publication:Paris
Editor:Michiel S. De Vries, Vincent Potier, Juraj Nemec
Document Type:Part of a Book
Year of Completion:2018
Publishing Institution:Deutsches Forschungsinstitut für öffentliche Verwaltung
Release Date:2020/01/24
Tag:Experiment; Public Administration; Public Private Partnerships
First Page:130
Last Page:138
Licence (German):License LogoUrheberrechtlich geschützt