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- Lehrstuhl für vergleichende Verwaltungswissenschaft und Policy-Analyse (Univ.-Prof. Dr. Michael Bauer) (28) (remove)
Each crisis is dreadful in its own special way, and so is the COVID-19 pandemic. Beyond its lethal nature and truly global spread, one of its characteristics lies within the detachment of cause and effect. The cause, i.e. SARS-CoV-2, can clearly be attributed to health issues, though the COVID-19 pandemic challenges entire public administration (PA) systems well beyond the health sector. Both the lockdown as executed and the first careful exit-steps in their entire complexity increase scope and scale of PA’s tasks and responsibilities, challenging not only health authorities, but all parts of the administrative system, from security administration to public service delivery, with the entire world remaining in very turbulent water. Thus, the question arises how the PA should react to ensure high performance in times of crisis. Our findings underpin the relevance of trust in public administration (or “the government” in general), notably in times of crisis: the higher trust levels are, the more likely compliance of citizens and successful networking with non-state actors is. Even in the absence of many trust generating factors, trust levels are increasing in the current COVID-19 pandemic.
The Covid-19 pandemic constitutes a veritable capacity test for local administrations in Germany and Austria. Based on a survey among systematically sampled Austrian (n=130) and German (n=517) employees of local public administrations, the article taps into the perceptions of how the bureaucracies in the two federal states coped with the challenges emerging at the early stage of the crisis. As it turns out, in the administratively well-equipped and—in comparison to disastrous situations elsewhere—mildly hit countries, local administrations did fine—even growing beyond themselves. Key to a higher probability of coping well with Covid-19 appears to be an intelligent administrative networking strategy. Five tentative lessons are drawn on what—at this early stage—can only constitute an incomplete picture taken from a fluid context.
The European Commission
(2005)