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While traditionally the provision of public services was monopolized by the gov-ernment, lately service delivery has been challenged, resulting in more coopera-tions between private enterprises and the public sector. We discuss theoretically and based on empirical evidence the role of trust in these arrangements and under which conditions information can help to overcome a “trust gap”, contributing to the success of these cooperation. Additionally, we develop and test an experimental design that allows us to show which factors influence the public opinion in favor of these service arrangements and public-private cooperations. Therewith our paper does not only contribute to the investigation of information and trust in PA, but provides some implication for policy makers and the public administration.
The European Commission
(2005)
The Covid-19 pandemic constitutes a veritable capacity test for local administrations in Germany and Austria. Based on a survey among systematically sampled Austrian (n=130) and German (n=517) employees of local public administrations, the article taps into the perceptions of how the bureaucracies in the two federal states coped with the challenges emerging at the early stage of the crisis. As it turns out, in the administratively well-equipped and—in comparison to disastrous situations elsewhere—mildly hit countries, local administrations did fine—even growing beyond themselves. Key to a higher probability of coping well with Covid-19 appears to be an intelligent administrative networking strategy. Five tentative lessons are drawn on what—at this early stage—can only constitute an incomplete picture taken from a fluid context.
Die Europäische Kommission
(2013)