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On the way to the customer
- The notices of Deutsche Rentenversicherung are changing their face. In order to ensure that everybody insured as well as pensioners can better understand the decisions of Deutsche Rentenversicherung, the notices are becoming more comprehensible, clearer and more personal. The poster presentation describes the journey of an interdisciplinary team of Deutsche Rentenversicherung and the most important milestones along the way.
Author: | Heiko Fiedler-Rauer, Burkhard Margies |
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URN: | urn:nbn:de:0246-opus4-55336 |
Subtitle (English): | German pension insurance is arranging its notices more personally, more comprehensible and shorter. |
Document Type: | Public lecture |
Language: | English |
Year of Completion: | 2021 |
Date of first Publication: | 2021/03/11 |
Publishing Institution: | Deutsches Forschungsinstitut für öffentliche Verwaltung |
Contributing Corporation: | Bundesministerium der Justiz und für Verbraucherschutz |
Release Date: | 2022/01/31 |
Tag: | Amtsdeutsch; Bescheide; Deutsche Rentenversicherung; Rentenbescheid; Verwaltungssprache |
Access Rights: | Frei zugänglich |
Documents of the German Research Institute for Public Administration (FÖV): | Vorträge auf Fachkongressen |
Licence (German): | Urheberrechtlich geschützt |